Customize Your Meeting Assistant

Why Customize Your Assistant

Your Meeting Assistant represents your firm during client calls. Customizing its name and image adds a professional touch and helps clients instantly recognize who’s in the meeting.

How to Update the Name and Image

Follow these steps to personalize your Meeting Assistant:

• Go to Settings and select Meeting Assistant.

• Under Assistant Name, enter the new name you’d like displayed in meetings.

• Under Assistant Image, upload your preferred image.

• Use a 16:9 aspect ratio JPEG (recommended: 640×360px, max 2MB).
  Ping will automatically apply the updates to all future meetings once you save your changes.
  
  

Tips for Best Results

• Use your firm’s logo or brand colors to stay consistent with your identity.

• Keep the name short and professional (e.g., “Ping Assistant” or “Smith & Co. Bot”).

• If the upload fails, ensure your image meets size and format requirements.
  
  

Need Help?

If you’re having trouble customizing your assistant, reach out to ask@pingassistant.com for support.