Aircall Integration
Mar 5, 2026
Aircall Integration Overview
The Aircall integration connects your phone calls to Ping. When you have the Aircall AI Assist add-on enabled, Ping automatically turns those transcribed calls into meetings complete with transcripts, AI summaries, and action items. This gives you the same powerful meeting intelligence for phone conversations that you already get for video meetings.
Note: Ping does not download or store call recordings from Aircall. All AI processing is based on the transcript provided by Aircall's AI Assist feature.
What You Get
Once connected and AI Assist is enabled in Aircall, Ping will automatically process your transcribed phone calls. Each call appears in Ping as a meeting and includes:
AI-generated transcript of the full conversation
Meeting summary with key discussion points
Action items pulled from the call
Ping does not store the audio recording of the call. All AI features are powered by the transcript.
Phone calls are treated just like any other meeting in Ping. You can search them, review notes, sync action items to your CRM, and share recaps with your team.
How to Connect
Only one person in a Ping org (an org owner or provisioner) needs to connect Aircall, and then it will be active for the whole organization. Your Aircall account must have the AI Assist add-on enabled for transcripts to be available.
In Ping, go to Settings and click Integrations.
Find the Aircall card and click Connect.
You will be redirected to Aircall to authorize the connection.
Log in to your Aircall admin account and approve the authorization.
You will be redirected back to Ping. The Aircall card will now show as Connected.
Once connected, Ping will automatically begin receiving your transcribed calls.
Enable AI Assist in Aircall
For Ping to process your phone calls, Aircall's AI Assist add-on must be enabled on your account. Without AI Assist, Ping will not receive transcripts and cannot process your calls. You do not need to enable call recording — only AI Assist transcription is required.
To enable AI Assist:
Contact your Aircall account manager or visit the Aircall dashboard to add the AI Assist add-on to your plan.
Once enabled, AI Assist will automatically transcribe your calls.
Once AI Assist is active, all future calls will be transcribed and sent to Ping for processing.
How Calls Are Processed
After a call ends and Aircall finishes transcribing it, Ping receives the call data automatically. Here is what happens:
Aircall sends a notification to Ping that a call has ended.
Aircall sends a second notification when the transcript is ready.
Ping fetches the call details and transcript from Aircall.
A new meeting is created in Ping with the call details.
Ping runs AI processing to generate a summary and extract action items.
If the caller's phone number matches an existing contact in Ping, the call is automatically linked to that contact and their client.
Short calls under 30 seconds are automatically skipped.
Linking Phone Numbers to Contacts
When a phone call comes into Ping, the caller may appear as just a phone number. You can link that phone number to an existing contact so that future calls from the same number are automatically associated with the right person and client.
Follow these steps:
Open a phone call meeting in Ping.
Click on the phone number shown in the participants section.
A dialog will appear giving you two options:
Link to an existing contact:
Search for the contact by name, email, or phone number.
Select the correct contact and confirm.
Create a new contact:
Click Create New Contact.
Enter the contact's email address (required), and optionally their name.
The phone number will be filled in automatically.
Click Save to create the contact and link the number.
Once a phone number is linked to a contact, all past and future calls from that number will be associated with that contact and their client. This means call summaries, transcripts, and action items will appear in the right client context automatically.
How to Disconnect
Follow these steps:
Go to Settings and click Integrations.
Find the Aircall card and click Disconnect.
Once disconnected, Ping will stop receiving new calls from Aircall. Your existing call data in Ping is not affected. You can reconnect at any time by going through the authorization flow again.
Good to Know
Phone calls become full meetings.
Transcribed calls are processed the same way as video meetings. You get transcripts, summaries, action items, and the ability to sync data to your CRM integrations like HubSpot.
Ping does not store call recordings.
Only the transcript is used. Ping does not download or store the audio recording from Aircall. All AI features (summaries, action items, search) are powered entirely by the transcript.
Link phone numbers once.
After you link a phone number to a contact, Ping remembers the association. Future calls from that same number will automatically be connected to the right contact and client.
Each phone number links to one contact.
A phone number can only be assigned to a single contact. If the number is already linked to someone else, Ping will let you know which contact it belongs to.
Short calls are skipped.
Calls under 30 seconds are not processed, as they are typically missed calls or accidental dials.
Aircall AI Assist is required.
Ping relies on Aircall's AI Assist add-on for transcripts. Without AI Assist enabled, Ping cannot process your calls.
Available on paid plans.
The Aircall integration is available to users on a paid Ping plan.
Troubleshooting
I connected but I am not seeing any calls.
Make sure AI Assist is enabled on your Aircall account. Ping only processes calls that have a completed transcript. See the Enable AI Assist in Aircall section above. Also confirm that your Aircall plan includes the AI Assist add-on.
A call is showing a phone number instead of a contact name.
This means the phone number has not been linked to a contact yet. Open the call in Ping and click the phone number to link it. See the Linking Phone Numbers to Contacts section above.
I linked the wrong contact to a phone number.
Open a call from that phone number in Ping and click the phone number again. You can update the linked contact from there.
My calls are taking a while to appear.
After a call ends, Aircall needs time to generate the transcript via AI Assist. Once the transcript is complete, Ping will process the call. This can take a few minutes. If a call has not appeared after 15 minutes, check that your Aircall connection is still active in Settings and Integrations.
My connection stopped working.
If Aircall's webhook system detects repeated failures, it may automatically disable the webhook. Try disconnecting and reconnecting the integration in Ping Settings to re-establish the connection.
