Troubleshooting: Participant Not Showing in Meeting

If a participant isn't appearing in your meeting or you're having trouble adding them, follow these troubleshooting steps.

Common Causes

Email Mismatch

The most common issue is that the email address in the meeting invite doesn't match the email in your client database.

Duplicate Contacts

If you have multiple contact records for the same person, Ping may not know which one to use.

New Contact

If this is a new client, they may not exist in your system yet.

Solutions

Check Email Addresses

1. Open the meeting details

2. Compare the attendee email with your client records

3. Update the contact record if needed

Manually Add Participant

1. Click "Add Participant" in the meeting

2. Search for the client name

3. Select the correct contact

4. The system will link them to this meeting

Create New Contact

If the client doesn't exist yet:

1. Click "Add Participant"

2. Choose "Create New Contact"

3. Fill in their details

4. They'll now appear in this and future meetings

Still Having Issues?

Contact support@pingassistant.com with:

• Meeting date and time

• Participant name and email

• Screenshot of the issue