Ping Email Assistant
Jan 14, 2026
Ping Email Assistant Overview
The Ping Email Assistant helps you manage your inbox by automatically tagging emails, drafting responses, and organizing messages based on context. It lives directly inside your email and can be customized from your Ping settings.
Connect Your Email Account
Before using the email assistant, you’ll need to connect your email and enable the feature.
Follow these steps:
Click Settings in the bottom-left corner of Ping.
Select Email Assistant.
Connect your email account using Google or Outlook.
Turn on the Ping Email Assistant. This feature is currently in beta.
Once enabled, additional customization options will appear below.
What Your Inbox Looks Like
After connecting, Ping automatically enhances your inbox with smart organization tools.
Ping will:
Add tags to emails based on context.
Create automatic drafts for emails that need a reply.
Mark emails that require action with a To Respond tag.
When you open a To Respond email, you’ll see a draft response already written for you. Ping pulls from client memory, including past emails and meetings, to generate relevant and accurate replies.
Understanding Email Tags
Ping uses different tags to help you quickly scan your inbox:
To Respond for emails that need a reply.
FYI, Notifications, and Meetings for informational emails that don’t require action.
These tags make it easier to focus on what matters most.
Control What Stays in Your Inbox
If you prefer not to see certain types of emails in your main inbox, you can customize this behavior.
Follow these steps:
Open Settings in Ping.
Scroll to the email filtering options under Email Assistant.
Choose which email types stay in your inbox and which ones skip it, such as Marketing emails or Meeting updates.
Click Save.
Those emails will no longer appear in your main inbox.
Customize Email Drafting Preferences
You can fine-tune how Ping writes emails on your behalf.
In the Email Drafting Preferences, you can:
Select your preferred email length.
Choose an email tone, such as friendly or concise.
Add custom instructions to guide how Ping writes.
Include a closing signature that’s added to every drafted email.
The more you use the email assistant, the better it adapts to your writing style over time.
Final Notes
The Ping Email Assistant is designed to save time and reduce inbox stress by handling drafts and organization for you. As you continue using it, the experience becomes more personalized and accurate.
If you have questions or feedback, let us know—we’re always improving the experience.
