Sometimes you may notice that a Ping chat bot cannot join a webinar, or that it joins briefly and is then removed. This behavior is not a bug or limitation caused by Ping. Webinar access is controlled entirely by the webinar host and the platform they are using.

Why This Happens

Many webinar platforms give hosts full control over who can join and remain in a session. Below are the most common reasons a Ping bot may be blocked or removed.

Host-Controlled Access Rules

Webinar organizers can set rules that limit participation. They may block:

• Bots or automated attendees

• External participants

• Unrecognized or non-company email domains

• Accounts that require prior approval

If any of these settings are enabled, Ping bots will not be allowed to join or stay in the webinar.

Content Protection

Some hosts intentionally block bots to protect:

• Paid or gated content

• Private trainings or workshops

• Internal company meetings

• Sensitive or proprietary information

This is a common and intentional security choice made by the webinar organizer, not the platform or Ping.

Cost Control by Webinar Platforms

Many webinar tools charge hosts per participant. To avoid additional costs, hosts may remove or block bots—even if the bot is only listening or taking notes.

Important to Know

• Ping does not control webinar access rules

• Ping cannot override host or platform restrictions

• Ping cannot force a bot to remain in a webinar

• Removal or blocking always comes from the host or the webinar platform

If a Ping bot is removed, it means the host’s settings or the platform’s policies do not allow automated participants.

What You Can Do Instead

If you want Ping to capture notes or insights from a webinar, consider the following options:

• Ask the host whether bots or AI assistants are allowed

• Request a recording or transcript after the session

• Use Ping in meetings you own or manage

• Use Ping on platforms or meetings where bot access is enabled

Summary

Ping chat bots may not be able to join or stay in some webinars because:

• The host has restricted access

• The platform blocks bots by design

• The host wants to protect content

• The platform charges per participant

These limitations are outside of Ping’s control.

If you have questions about supported platforms or best practices for setting up meetings that work smoothly with Ping, feel free to reach out to our support team.