Privacy Policy
Privacy Policy
Welcome to Ping Assistant! These Terms of Service ("Terms") govern your access to and use of Ping Assistant's products, services, software, and website (collectively, the "Service"). By using our Service, you agree to be bound by these Terms and our Privacy Policy.If you do not agree to these Terms, please do not use the Service.
Effective Date: June 11, 2025
Last Updated: June 11, 2025
1. What Data We Collect
We only collect data that's necessary to deliver our services—and never sell your information.
A. Personal InformationName and email addressProfile picture (from integrations)Company or team name
B. Calendar & Meeting InfoMeeting titles, times, attendees, and metadataScheduled location (if included)Connection to calendar platforms (Google, Microsoft) via OAuth
C. Meeting ContentAudio or video (if enabled and consented)Live or post-call transcriptsChat, screen shares, or attachments if shared within connected platforms
D. Integration MetadataSecurely stored OAuth tokens for services like Google Calendar, Outlook, ZoomMetadata to maintain integration functionality
E. Usage DataDevice and browser informationFeature usage and diagnosticsIP address and log activity
2. How We Use Your Data
We use your data to provide value—never to profile, sell, or cross-train models.
Generate AI-powered personalized summaries and notes
Support productivity workflows
Improve your experience with personalized insights
Resolve technical issues and support requests
Secure our systems and monitor for abuse
We do not use your data to build marketing profiles or target ads.
3. Who Has Access to Your Data
We limit access, use audit trails, and follow strict internal policies.
You always control your data
Ping employees may access data only when required for support or system troubleshooting.
Service providers (like our cloud hosting, transcription, and analytics vendors) may process data under contract and with strict confidentiality.
We never sell your data or share it with advertisers.
4. AI-Specific Practices
We do not train generalized models on your data—period.
Your meeting data is used only for you
No audio, transcript, or email/calendar content is used to train shared AI models
We never use Google Workspace or Microsoft 365 user data to build, tune, or refine AI outside your account
Our AI helps you summarize and understand your own data—nothing more
Where human review is used (e.g. for QA or support), it is rare, minimal, and access-controlled
5. Data Retention & Deletion
Meeting summaries, transcripts, and notes are stored until you delete them or close your account
You can delete individual meetings or your full history at any time
If you revoke integration access (e.g. Google/Zoom), we immediately stop syncing and disconnect your account
Upon account deletion, we erase your data from our systems (unless we are legally required to retain it for a limited time)
6. Secure Document Storage
We understand that the documents you may decide to upload to our platform may include personally identifiable information (PII) - it is our commitment to you that these documents are stored securely with strict access requirements scoped only to the uploading user.
The long-term source storage of these documents is secured with encryption in-transit and at rest with industry standard encryption practices. (AES-256)
None of the sensitive data in these documents is used to train general foundational Large Language Models
7. Data Security Measures
We follow best practices for data protection at every layer:
Encryption in transit and at rest using modern standards for all source documents, PII and or other personal communications data.
OAuth authentication (we never store your login credentials)
We work hard to make sure only the right people access the right data, at the right time—for the right reasons.
8. Your Rights & Choices
You have full control over your data. Under the CCPA/CPRA, FTC Act, and global privacy norms, you have the right to:
Access: Request a copy of your data
Delete: Permanently remove your data
Correct: Update your information
Limit: Restrict how we use your data
Withdraw Access: Revoke permissions (e.g. disconnect Google Calendar or Zoom)
Opt Out: Request not to be tracked or profiled (we don't do this anyway)
You can manage most settings in your account. For anything else, just email us.
9. Compliance with FTC and CCPA/CPRA
We follow:
FTC Act: No deceptive practices, no unfair surprise use of your data, and clear disclosures about how Ping works
California Privacy Rights (CCPA/CPRA): You can access, delete, or restrict your data at any time, and we won't discriminate against you for doing so
Data minimization: We only collect what we need and use it only for the purpose you agreed to
Purpose limitation: We don't re-purpose or share your data without your consent
If you're a global customer, we also align with key GDPR principles—like data control, purpose limitation, and transparency—even if the law doesn't strictly apply to you.
10. Third-Party Services
Ping Assistant connects with services like Google Calendar, Microsoft Outlook, and Zoom via APIs. We use these integrations to access your meetings and calendar data—with your permission.
We do not control how those third-party services handle your data. Please review their privacy policies for more information.
11. Children's Privacy
Ping Assistant is not designed for children. We do not knowingly collect data from users under 18. If you believe a child has used our service, contact us and we will delete the data.
12. Updates to This Policy
We may update these Terms from time to time. We will notify you of material changes by posting an updated version and revising the "Last Updated" date. Continued use of the Service after changes constitutes acceptance.
13. Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Delaware.
14. How to Contact Us
If you have any questions about these Terms, please contact us at:
Ping Assistant
Email: chad@pingassistant.com
Website: app.pingassistant.com