Sell it
Lead with a client event and its consequence. Talk platforms only after process and ownership are clear.
Pitch it in two minutes
Use it in the meeting, or right after you hear a signal. Click a step to see what to say.
"You mentioned that a new hire means updating payroll, asking IT for access, then fixing cost-center coding at close."
"We picked up that handoff in our last conversation."
"We can map where the rework starts and recommend a cleaner model."
"Can we review the workflow with its owners?"
If they push back
Common objections, and what to say back.
Keep it if it works. Ask whether hire, role and departure changes reach finance and IT without fixes.
Start with the process review. Recommend a platform change only if it's justified.
The current engagement covers named tasks. This review and ongoing advisory have their own scope and cadence.
Follow-up emails
Ready to copy. Fill in the brackets.
Propose and sign
After the process review, send what you found with a proposal and engagement letter.