Ping Notetaker attempts to join meetings from your calendar when the notetaker toggle is on. This includes meetings that other people have invited you to join. If you can see the meeting in your calendar, it will appear in the Ping meetings page.
Ping’s ‘Settings → Meeting Assistant → Auto-join scheduled meetings’ option allows you to automatically send Notetaker to your meetings. You can still override specific meetings by toggling the Notetaker off using this toggle in the Upcoming Meetings page.
If a meeting is toggled on, Ping Notetaker will try and join your meeting five minutes before the meeting starts. Depending on your meeting platform’s settings, Ping Notetaker will enter the meeting’s waiting room before joining the call. The meeting’s host must admit the Ping Notetaker from the waiting room.
Ping isn’t joining my calls even when Notetaker is toggled on
Sometimes a Zoom or Microsoft Teams setting will prevent notetaker from joining the meeting’s waiting room. These settings need to be configured by the meeting’s host.
Microsoft Teams
The admin of your Microsoft Teams organization must toggle the setting that allows anonymous participants to enter the meeting’s waiting room. More information about this setting can be found here: https://learn.microsoft.com/en-us/microsoftteams/anonymous-users-in-meetings
Zoom
Ping Notetaker will fail to join Zoom meetings if the Zoom meeting host has enabled the Zoom setting ‘Only Authenticated Users can Join’. This toggle must be disabled in order for Ping to join your calls. More information about this toggle can be found here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063837#h_304bf77f-94cc-4606-9a1e-154dfe90e4dc
Google Meets
Ping Notetaker will fail to join Meets if the Google Workspace setting prevents participants without Google accounts from joining calls. Your Google Workspace admin must change the Meets safety settings found in:
Google Workspace → Google Meet → Meet Safety Settings → Who can join meetings created by your organization → All Users (Select this option)
If these settings look correct, you can contact [email protected] for additional help.